My adapter does not work, seems to be damaged or faulty, no light is on on the adapter

If you have purchased the 2GEN adapter:

• Please make sure you have attached a spare USB cable to the USB power adapter or to a power bank.

If you have purchased the 3GEN adapter:

• Please check your Audi system type once again, it is possible that you have bought a wrong adapter for your system: https://audistream2air.com/pages/audi-mmi-type-vw-radio-type
• If that is the case we will exchange it for you, please contact us via website chat.
• If you are not sure which one to get, please send us your radio system picture and we will let you know right away.